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Samsung uses a Region Lock to prevent phones from being traded outside the intended region. You can recognise a Samsung smartphone with a Region Lock by the sticker on the box with "EUROPEAN SIM CARD ONLY".
This can cause problems if you want to use a non-European SIM card. Fortunately, it is very easy to solve the region lock. All you have to do is make calls for a total of five minutes with a European SIM card. After that, you can use any SIM card you want in any place you want. So it is important that you do this before you go abroad where you are going to use a foreign SIM card.
The Europe region includes all countries within the EU, plus the following countries: Lichtenstein, Iceland, Norway, Switzerland, Albania, Andorra, Bosnia and Herzegovina, Macedonia (F.Y.R.O.M.), Monaco, Montenegro, San Marino, Serbia, and Vatican City. So in these countries, you don't have to worry about the region lock.
Besides the internal storage of your device, you can also use Cloud Storage. Here you can upload your photos and videos, so they no longer have to be on your phone. They remain available on your phone via the Cloud, but do not take up any more space on your phone. In this way, your phone will stay fast and your storage will become much less full. Examples of Cloud storage are iCloud, Dropbox, Google Drive, and Microsoft OneDrive.
Your phone's internal storage can become full by storing lots of apps, photo’s, video’s, music, or contacts. This is very annoying, because it makes your phone slow and you can't download new photo's or apps anymore. You can expand your phone's memory with a microSD card. This is a card that you can place in the slot of your second SIM card. This does mean that you can only use one sim card. You can also use cloud storage. You upload photo's and video's to the Cloud and then remove them from your phone. The files will remain available on your phone via the Cloud, but will no longer take up space on your device. This way, your phone stays fast and you have room for new apps, for example. Examples of Cloud storage are iCloud, Dropbox, Google Drive, and Microsoft OneDrive.
Of course, it is annoying when your storage space is full. Often you can solve this by placing a microSD card in your phone for extra storage space. Your phone uses hybrid Dual SIM. This means that the second SIM card slot is also where you place your microSD card. This means that you cannot insert two SIM cards and one microSD card at the same time. You can choose between one SIM card and a microSD card, or two SIM cards. Do you not know how to insert the microSD card in the compartment of the second SIM card? Then look in the manual of your phone. This is often explained. These manuals can be found on the page of the device on our website.
If you get the notification 'camera error' this is often easy to fix. You can first try to remove the data from the camera application and do a software update. To do this follow these steps:
If these steps do not work, there is another way to fix the error. Resetting your device to factory settings almost always solves the problem. Please note: you may lose your applications and data. So first make a backup. A reset can be done as follows: