Profoon PM-25 - Tips & Tricks

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Tips & Tricks for the Profoon PM-25

Frequently asked questions for the Profoon PM-25

  • How does Dual SIM work with the Profoon PM-25?


    You can use two SIM cards with different phone numbers in a Dual SIM phone at the same time. Depending on the model, you can be reached on both SIM cards at the same time, or you can switch between them. This comes in handy if you have both a business and a private number, or a domestic and a foreign number. It depends on your device whether you can set up a separate ringtone for each phone number.

    Switching between SIM cards and contacts is very easy, so you're always calling from the right number. The contacts are often sorted by SIM card. This way, you will always call your business contacts with your business number and private contacts with your private number. In a Dual SIM phone, you can also use only one SIM card.

  • While calling, I see a blinking pixel in my Profoon PM-25 display, what is this?


    Some phones have the front camera and proximity sensor in the display. The proximity sensor flashes as soon as you bring your phone closer to your ear. It then looks as if you have a dead pixel in the display.

    That flashing white pixel is not a dead pixel but the proximity sensor that does its job of turning the screen off while calling to prevent unintended touching.

  • My device has water damage, is this covered by the warranty?


    As a rule, water damage to any electronic equipment is not covered by the warranty. This is because water damage falls under user damage. The manufacturer cannot give a guarantee on this, because they cannot influence the use of the appliance.

    Many devices, such as smartphones, smartwatches, and fitness trackers, have a watertightness certificate indicated by a code, such as IP68 or 5ATM. Water damage with these certified waterproof devices is also not covered by the warranty. This is because the waterproof seal of your device may be subject to wear and tear due to normal use. So always try to prevent your device from getting wet, even if it is waterproof.

  • I need a different format SIM card than I currently have. What do I do?


    Currently, SIM cards are available in three different formats: regular, micro, and nano. If your SIM card is too small for your phone, you can use a SIM adapter. This way, the SIM card will fit in your phone again. If your SIM card is too big, you can cut it with a SIM card cutter.

  • The mobile internet on my Profoon PM-25 doesn't work, but in another device the SIM card does work. What do I do?


    In most cases, mobile internet works immediately when you insert your SIM card into your smartphone. If this is not the case, you may have to set up an APN manually. To do this you first have to go to the 'Settings' menu. On an Android device you have to go to 'Mobile Networks' and then 'Names access points'. You then click on 'Add' and a form will appear where you have to enter the correct values. Once you've done this, you tap the three dots at the top and then 'Save'. 

    On an iOS device, you go to 'Mobile Network' and then 'Options mobile data'. When you press 'Mobile data network' you will be able to fill in a form. Enter the correct values here. The values you have to enter differ per provider.

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